Any ideas would be appreciated. HP Imaging and Printing Products - 'The feature you are trying to use is on a disk that is not avail I would suggest you to do clean uninstall 1.
Go to Programs feature and uninstall the drivers. Hope this helps you! Vidya, went to that document and does not show windows 10, I have another reply which I will look at, I believe it suggests to uninstall and reinstall.
Thank you. You can try the steps provided for Windows 8 as a reference if the second suggestion does not help you. Thank you for the response. I have uninstalled it several times, 2x by going to the windows uninstall and once using the HP uninstall and reinstall.
Always have restarted computer. Still have error. Will download and save driver and see if what is suggested in the article that you sent works. Vidya, have downloaded and saved the driver again, it is an executable file and as a result cannot locate the file as the article stated. I also do not have the original cd from when I bought the office jet. I did a search on my hard drive for the file and cannot find it. I may have found it on my laptop, but need to pursue that further.
I went out to the HP download center to see if I could find it there and could not. Thanks for your feedback. It just keeps this request on the screen and follows commands very slowly if at all. Please help to correct this.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 8. More Lenovo Solution Center 3. Lenovo Solution Center is a support application that is intended to keep your computer running at its peak performance by running automated scans.
More MSI Afterburner 4. MSI Afterburner is a graphics card utility that promises to help you monitor your GPU and bring it to its maximum performance. More Intel Control Center 1. Canon Solution Menu EX is a free utility that immediately starts the manuals or application software which allows you to print album or calendar easily, or scan photos and documents.
More PC Connectivity Solution More DriverPack Solution DriverPack Solution is the most popular program that makes the job of finding and automatically installing drivers a pleasure. Click Next. If necessary click your model in a list of similar printers. Click the drop-down arrow , and then click your operating system. Click the Plus sign next to Driver. A list of drivers for your printer displays. Read through the minimum system requirements and additional instructions.
You can also click View directions for complete download instructions. Click Download. This option allows you to install the software at any time after the download completes. Click Save , and then browse to the location on your computer where you want to save the file. Consider saving the file to your desktop for easy reference later in these steps. When the download completes, click Start , and then click Search. The Search Results window opens. Under What do you want to search for? If there is more than one file in the search results, expand the In Folder column, and then look in the Temp folder for the file with 7zXXX.
The HP uninstaller opens. Method two: Uninstall the software using the HP software CD If your internet connection is slow and you have the software CD that came with your printer, follow these steps to perform a level-three software uninstall using the printer's software CD. If the Welcome to HP! On the Windows taskbar, click Start , and then click Run. On the Run window, click Browse. The Browse window opens. Navigate to the CD drive on your computer you can usually find the CD drive by clicking My Computer , right-click the file, and then click Open.
Click Exit , and then right-click the file to open the CD drive. Double-click the Util folder, and then double click the ccc folder. A list of files on the software CD displays. Click OK , and then follow the on-screen instructions to complete the level-three uninstall. However, after you run this command, the operation completes. Step three: Reinstall the software Use one of the following methods to reinstall the HP software on your computer.
Method one: Download and install the software from the HP website HP recommends downloading and installing the latest printer software from the HP website. Method two: Install the software with the printer CD If you have a slow internet connection and have the software CD that shipped with your printer, follow these steps to install the missing file using the software CD.
HP recommends using a USB cable that is less than 3 m 10 feet long. Otherwise the software installation fails. Insert the software CD that came with your printer into the CD drive of the computer. The software installer starts automatically. What if the installer does not open automatically? Workaround If the solutions in this document did not resolve the error, remove the HP software, and then reinstall the basic version of the software.
With this workaround, you install the print driver without extras, such as HP Product Assistant. Step one: Uninstall the HP software Follow the steps for your operating system to uninstall the printer software.
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