Several key aspects are encoded into the standard including:. The appointed consultant or Quality Lead will review these to assess the actual performance against these documents.
Thereafter, the consultant or Quality Lead will identify where and what is lacking to meet ISO standards. Planning : After assessing gaps, the consultant or Quality Lead will review areas of attention with the company and devise the planning and tasks to meet the standards. The consultant support is advisable to provide additional expertise in minimising resource wastage and driving project efficiency. Initial Certification Audit: this stage is divided into 2 phases.
They are:. Phase 1: The ISO auditor will examine the changes made by the company. These changes are categorised into major and minor and accordingly the auditor will go through the processes and state the modifications wherever required. Phase 2: The company will implement the necessary changes as identified by the auditor and schedule the final audit meeting. During this meeting, the auditor will thoroughly assess the documentation and procedures go through them thoroughly to judge the quality of the system and eligibility to submit the report to the certification body.
ISO certification: After addressing the final gaps or non-conformities, the conclusion of the ISO report is made and the certification is granted.
Surveillance Audits : Annual reviews are undertaken to assure the process is maintained up to the documented standards or not. There are various elements to consider such as the size and structure of the scope and how complex the system is. These will differ from organization to organization, however some common items to consider include:. To effectively manage the standard, the QMS is implemented to make the organization work effectively and efficiently by maintaining policies and procedures in one system to monitor the proper flow of all activities production, marketing, designing, sales, etc.
Making the process simple and easy to understand, manage and control is a target goal under ISO Therefore the QMS should be integrated as a single management system. By using an integrated system, the aim is to embed ISO into all operations that affect quality, growth, productivity, environmental sustainability, health and safety, energy-saving, security, etc.
It could be about making a product, managing a process, delivering a service or supplying materials — standards cover a huge range of activities.
Standards are the distilled wisdom of people with expertise in their subject matter and who know the needs of the organizations they represent — people such as manufacturers, sellers, buyers, customers, trade associations, users or regulators. Discover some of the best-known and most widely-used standards , as well as those that address recently emerged challenges affecting us all. Read more about certification and how to find a certification body.
Browse or search our catalogue Search. ISO standards are internationally agreed by experts Think of them as a formula that describes the best way of doing something. For instance, Quality management standards to help work more efficiently and reduce product failures. Environmental management standards to help reduce environmental impacts, reduce waste and be more sustainable. Strategic Direction: the desired path of progress for the organization as a whole.
Taking your discovery into consideration, you will draft your quality policy statement, flowing together these functions, aiming them at quality, and stating your intention, commitment, and goals. From financial goal planning and forecasting to growth and development plans, these three components are often the common denominator that keep the whole company rowing in the same direction.
When you sit down with your QMS implementation team to write your quality policy, you will weave together your purpose, context, and strategic direction into a statement that focuses on your quality goals and commitments. With the deep work completed, the policy itself will fall into place.
Above all else, make sure your ISO quality policy is specific to your business, setting the base line for the quality objectives that will make the biggest difference for your specific company. There is no specific quality policy format that organizations must follow, but they should be sure to address their purpose, context, and strategic direction through their statement.
Strategic Direction: maintain and expand market share and offer new, innovative products. Taking these baseline factors into considerations XYZ Products crafted the following quality management statement.
We satisfy all customer and ISO requirements and continually improve our processes to enhance customer satisfaction and loyalty. Can you draw the parallels to the quality policy?
Context: consistently changing technology, high-cost industry, large number of competitors. Strategic Direction: provide superior services to edge out competition in order to maintain existing client relationships and expand into new markets. We will assist our customers in product and solution development to achieve top quality at the lowest possible cost. We are committed to continual improvement of our services and proudly adhere to ISO requirements for excellence.
Once your quality policy statement has been developed and approved by all interested parties, you will use that statement to guide the development of all quality objectives for your organization. Quality Objectives are the desired, measurable result of processes in regard to quality. They take the policy steps down into your operation, and help to guide each process, system, and requirement to deliver the high-quality product or service your customer desires.
Some organizations may need to set quality objectives around supplier lead times, while others may need specific objectives related to customer complaints, productivity, or even maintenance workflows.
So how can you possibly address all of the internal and external factors that apply to the many processes that impact the quality of your output?
Your quality policy will be released as a controlled document and will become a working piece of your quality management system. Business is always fluid, and your organizations purpose, context, and strategic direction is always subject to change.
When those changes occur, your quality policy and the related objectives will likely need to be changed too. Take the time to understand the impact your quality policy will have on your quality management system and on your business as a whole.
Be thoughtful and well-articulated in the crafting of your quality policy statement, and use this exploration into your organizations foundation to define clear intentions, create effective change, and set objectives for quality and growth that will drive your company forward.
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